↩️ Return & Refund Policy
Last updated: March 2026
At NAFIXO, your satisfaction is our priority. We offer a 7-day easy return policy for eligible items.
Return Eligibility
You may return an item within 7 days of delivery if:
- The item is unused and in its original condition
- The item is in its original packaging with all tags intact
- The item is defective, damaged, or incorrect
Non-Returnable Items
The following items cannot be returned:
- Personal care and hygiene products (once opened)
- Undergarments and swimwear
- Perishable goods
- Items marked as “Final Sale”
How to Initiate a Return
Step 1 — Contact Us
Live Chat or email within 7 days of receiving your order
Step 2 — Share Details
Provide your order number and reason for return
Step 3 — Pickup
Our team will arrange a pickup from your address
Step 4 — Refund
Processed within 5–7 business days
Refunds
Once we receive and inspect the returned item, we will process your refund within 5–7 business days. Refunds will be issued via:
- Cash on Delivery orders: Bank transfer or store credit
- Online payments: Reversed to original payment method
Damaged or Incorrect Items
If you received a damaged or wrong item, please contact us immediately with photos. We will arrange a replacement or full refund at no extra cost.
Exchange
We offer exchanges for the same product in a different size or color, subject to availability.